Case Studies in 360 Degree Feedback

360° FEEDBACK: Legal Services Commission (LSC)

The LSC recently underwent a major transformation and as part of this identified a need to transform the quality and style of their leadership. They started with work on creating a new competency model to get really clear what the new form of leadership looked like in behavioural terms.

The key change was a shift of focus from the legal profession to the customer, with leadership aiming to manage this change through development and coaching rather than simple direction.  To achieve the changes desired, the senior management team decided to implement a wide-ranging Leadership Development Programme which began with 360 degree feedback.

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360° FEEDBACK: Strathclyde

Strathclyde Fire and Rescue Service wanted to help its middle managers and watch commanders achieve their career goals, but it didn’t know enough about their specific development needs. Talent Innovations came to the rescue with its bespoke 360 degree feedback tool, which gave the organisation all the insight it needed to run a successful programme of targeted development workshops.

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PERFORMANCE MANAGEMENT: Loyalty Management UK

As the Nectar loyalty programme increased in popularly, Loyalty Management UK increased in size. But success brought challenges. With growing numbers of employees, the HR team struggled to administer the company’s staff appraisal system, and individuals didn’t always comply with corporate processes. Talent Innovations’ 360 Feedback tool gave the HR team a much more effective way to manage and monitor employee performance – and compliance jumped up to 100%.

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COACHING: Raising performance to new levels for Euton Daley

When Euton Daley was offered the position of chief executive of Pegasus Theatre, he was initially daunted by the prospect. However, after receiving coaching from Talent Innovations, he rose to the challenge and developed effective new approaches to management, delegation and communication. Under his clear leadership, the theatre has now achieved its fundraising goals and started to embrace an exciting future.

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