Support for the Focus of a 360 Feedback Tool

Email - bureau@talentinnovations.co.uk

Frequently Asked Questions - Focus of a 360 feedback

I have not received the email with my login details.

This may be because your email address is incorrect on the system. Please contact us and we will be able to help you with this.

The user name and password I have does not seem to work and I can not log on

These are case sensitive and you might find it easiest to copy and paste them into the log in fields. Check that you haven’t confused l,i or j with the number 1 or something else like that. If you are still having problems please contact us.

I changed my password when I logged on before and I can’t remember what it is.

Click on the ’Forgotten Password’ link on the login page, then enter your username or your email address. You will be sent a new password.

I’m stuck on the personal details page.

There may be some items of information that need to be entered before you can do anything else. Please check that you have completed all the mandatory fields marked by *. If you are still experiencing problems please contact us.

I have set up my reviewers but have incorrectly entered their working relationship to me.

Simply click on the ’edit’ button next to their name, then choose the correct relationship. It is important that your reviewers’ relationship to you is recorded correctly as this is broken down within the report and the information you receive back will be incorrect.

I have set up my reviewers but have incorrectly entered their name or email address.

Simply click on the ’edit’ button next to their name, then enter the correct details. If you have any trouble with this do contact us and we will be happy to help.

I have accidentally set up the same reviewer more than once. How can I delete them?

Please contact us and we will remove them for you.

One of my reviewers is out of the office and will not be back in time to complete their questionnaire before the deadline

The report can be generated without them, though some individuals with different relationships to you may have to be ’merged together’ to protect their anonymity.

My reviewers have not received the email inviting them to complete this.

You may have entered your reviewers email incorrectly. Please check the details you have entered for them. If they are still experiencing problems please ask them to contact us.

Will the system time out once I have started the questionnaire?

The system will not time out once you have entered the questionnaire so you can take your time to complete it. In fact, it even auto-saves your data every 5 minutes!

How long will it take to complete the questionnaire?

We would recommend you set aside 20 to 30 minutes to complete the questionnaire, but we find that it may even take you as much as an hour if you have a lot of detailed feedback to give.

Can I save the questionnaire and return to it at a later date?

We would advise that you try to set aside enough time to complete the questionnaire in one sitting, but if you are interrupted you can save the questionnaire and return to it later.

Can I return to amend the questionnaire once I have submitted it?

Yes, you can still return to the questionnaire and amend your scores or comments any time up until the report is sent to the person receiving the feedback, which is normally shortly after the deadline.

Can I check which reviewers have completed the questionnaire?

Yes, once you have logged onto the system you have the option to ’View the status of your 360 session’.

What happens next?

You will receive a computer-generated report summarising your feedback. Depending on how your company’s project is being run, you may also be given a dedicated 1-1 meeting with a trained coach, who will help you understand the underlying themes and build a development plan.

Who will see the report that is produced from this process?

All the data surrounding your 360 process is held on a secure system that only approved administrators can access. The report belongs to you.